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Gel 2006 recap addition - Susie Wyshak
Susie Wyshak recaps her Gel :'06: experience... meeting new friends with strange and wonderful connections (it happens a lot at Gel, which I love)...
Befriended a couple of Slovenian guys at the conference who knew of the horse butcher I met in Torino at a Slow Food conference a few years ago... Now I have friends in the city of Ljubljana.
...and thinking more about the nature of customer experience (another common Gel outcome):
What is customer experience? I define it as the end-to-end experience you have with a brand, whether a product or service and whether it's commercial or non-commercial...
Read Susie's full post: Connections, Re-connections, and Adventures in New York
