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Taser at UCLA
Speaking of Bank of America's over-aggressive response, take a look at what just happened at UCLA.
From Inside Higher Ed :: Shock and Anger at UCLA:
An incident that lasted only a few minutes Tuesday night in a library at the University of California at Los Angeles is capturing attention worldwide and raising questions about what constitutes legitimate police action on a college campus. In the incident, filmed and distributed online, campus police repeatedly stunned a student with a Taser when he couldn't produce an ID.
Customer experience principles should apply to universities, too...
