skip to content

All projects: Gel, Jobs, Good Todo, Games, Uncle Mark, Blog, Bit Literacy

Broken: Recycling Bin message

Gloriously bad user experience from Microsoft. One part of the operating system (the Recycling Bin) can't handle file names created by another part of the operating system. (Bonus grammar error, too!)

recyc-bin.jpg

Thanks to Sean Zhu - posted in the This Is Broken group on Flickr.


18 Comments:

Emily — Jul 20, '07 — 12:44 AM

Haha. Broken on the grammatical side too! Items who is? Plus, what does Yes to All do? Delete all the files *whose names are* too long? Cause it looks like you're deleting the folder in its entirety, aka as one item...which is kind of confusing?
Windows makes me laugh...I love my OS X.

cimddwc — Jul 20, '07 — 3:56 AM

That's just Microsoft's punishment for users who use so deeply-nested folder structures and/or long names that no-one can properly handle them anymore, anyway. :->

ataricom — Jul 20, '07 — 6:12 PM

That's what MS gets for slapping GUIDs onto file names.
And Emily, "Yes to All" means Yes to all similar questions.

Michael — Jul 21, '07 — 11:04 AM

I've always thought the name 'Recycle Bin' is in itself broken. You're not turning the things in the bin into something else; you're holding them there until you are ready to do away with them permanently. That is not a recycling bin, but a trash can. (That's what it's called on that other operating system...)

witeowl — Jul 22, '07 — 8:42 PM

Michael: so when you delete files on your computer, the hard drive space isn't going to be reused for new files? Crud, you must go through hard drives like mad.

But, yeah, it's pretty bad for the operating system to let you create files with certain names, and then punish you for actually doing it.

Carlos Gomez — Jul 23, '07 — 7:48 AM

The recycle bin is not inapt in its naming. One is recycling the files back into unused disk space available use for another file.

As for the error message, the broken grammar is funny, but the fact that it coughs and gags on its own file names is poor.

MIchael — Jul 23, '07 — 11:11 AM

witeowl, Carlos: for most users, the primary purpose of the trash can is to get rid of unwanted files (to trash or delete them), not to recycle disk space. Don't believe me? Ask a user why they are putting files in the recycle bin. Unless they are low on disk space, I'll bet they'll tell you they are deleting or trashing it.

(As an aside, I asked two Windows users who sit next to me to name the place on their machine where they put files they don't want...they both said the "trash can." Neither of them had ever noticed it was called the Recycle Bin, and both said they didn't quite know why it was called that when I pointed it out. Always good to get the user's perspective. I asked them if they thought they were recycling disk space, and they stared at me blankly.)

Carlos Gomez — Jul 23, '07 — 2:31 PM

Michael has a good point about the naming of the recycle bin. The mental framework for its use is that of throwing something away (deleting), rather than recycling of a resource (disk space).

So the recycle bin is a much poorer name than trash can.

Karen Decker — Jul 23, '07 — 9:54 PM

My real point was that criticizing the name is nit-picky. My first Commodore 64 had nothing to do with the military; folders are actually directories; deleting actually doesn't delete anything (it just erases a couple of markers and makes the file as overwritable). Chances are that MS chose the term "recycling bin" because they still wanted to pretend that Windows wasn't a direct rip-off of the Mac GUI.

If you had asked me where I put computer files I don't want anymore, I would have stared at you blankly and responded that I don't put them anywhere; I delete them.

That's the solution: When I build my own OS, it'll be a not-quite-deleted-yet-click-here-when-you're-sure-box.

Josh — Jul 23, '07 — 10:20 PM

Windows limits the size of a file or folder name to 255 characters. Why? Because its file system cannot handle files or folders with longer names (not that anyone would want a file or folder with that long of a name).

I would assume this file was not created by the user, as Windows would not allow anything about 255 characters. It was probably created by some badly coded installer or downloaded from a computer with another OS that supports longer names.

Once you get one of those files on your system, they can be a pain. I had one before (downloaded), and I could not delete it. I could not move the file to another folder. I couldn't even rename the file to something shorter! In the end, I had to delete the folder conatining the file to get rid of it (apparently, on this poster's computer, that didn't work either).

I'm fairly certain Windows won't let you create a file name too long for the recycle bin, but it should have a way of handling files with long names from other operating systems (like automatically shortening the name or something).

BTW, why did the poster have a folder named "folder" on his PC?

Maxaxle — Jul 23, '07 — 11:10 PM

Unless you're on Tech Support, this doesn't need to be gone-into!!!
Anyway, this IS broken! The "too-long file names" are most of it.

Verdict: BROKEN!

Dan Lockton — Jul 24, '07 — 12:28 PM

I can't be the only one who can't remember the last time he used the 'Recycle Bin' at all. If I want to delete something, I delete it properly (Shift+Del), but that only ever happens when clearing stuff that's already been backed up to another disk (DVD, etc).

Generally I don't have files that need to be deleted for some content-based reason - surely it is worth retaining almost all files (photos, documents, music) for archival purposes? What sort of files are people deleting?

Michael — Jul 24, '07 — 2:12 PM

"My real point was that criticizing the name is nit-picky."

Yes, and good design is nit-picky, too :)

Nate — Jul 24, '07 — 5:29 PM

Oh BTW, sorry to spoil everyone's bubble, but there is no grammar error! By saying do you want to delete "it" permanently, it is referring to the single folder, not the files with in. So it shouldn't say do you want to delete "them", it should say just as it does!

Mark Hurst — Jul 24, '07 — 5:57 PM

The grammar error is "whose name is". Should be "whose names are".

Christopher — Jul 26, '07 — 12:23 AM

HEY!! It's like this -- someone made the folder really high up on the file system (say, C:\Folder\(whatever the file was)) and then gave the file a really long name... and since Windows only allows 255 characters, including the drive description.. so, after 'C:\Folder\'and '.(let's use exe) he has 241 letters to make the name. When he moved it to the recycle bin, that's actually a place. under more directories. and that means that when he used those 241 letters, the computer tried to add the letters in of the directory (aka the recycle bin) the file was being sent to and all that wouldn't fit. So the computer popped that up. Everyone knows what it means by permanently delete it (as opposed to SAVING it in the recycle bin, for those of you who STILL aren't with the program) and as for the Yes to All, that means that if this comes up again (another long name) then it automatically says yes. And as was mentioned earlier, the grammar is fine..
You'd think that they'd have enough cash to hire someone to check that right?
{I just wanted to compile some of the above arguments}

Michael — Jul 27, '07 — 8:43 AM

If Christopher's analysis is correct, then this message should say, "If you put this file in the recycle bin, it will be permanently deleted and you will not be able to retrieve it. Do you wish to continue? Yes / No."

Of course, a help button which explained why this happened would be helpful: "Our OS allowed you to give a file a name that means it can't be moved. If you wish to move the file, shorten its name."

But, Christopher: the grammar error stands: "items whose name it"; it should read, "items whose names are"

Kiremerwa Kato-Simon — May 19, '08 — 1:34 PM

The Recycle Bin has two tasks: a) Emptying the Recycle Bin b) Restoring any or all the deleted items. Is a dumpster behind a grocery store, Burger King, K-Mart or Walmart used for both getting rid of trash and getting back if you change your mind? No, I would not recover hamburgers, left over foods,from a MacDonald dumpster,would u? Therefore, the term Recycle Bin is appropriate.You can use it to delete file X or Y from the desktop or document folder.Place it in the Recycle Bin;should you,however, realize that one of the files u deleted had important information, then u can restore it.


Email Newsletter




All Projects from Good Experience

Gel Conference
Our annual get-together in New York
Jobs Board
Post or find a job
Good Todo
The world's best todo list
Good Experience Games
The best games online
Uncle Mark Gift Guide
The guide to technology and life
Good Experience Blog & Newsletter
Mark Hurst explores good experience

"...the Elements of Style for the digital age."
- Seth Godin
Bit Literacy, the book by Mark Hurst, shows how to solve email and info overload.