Monitoring the customer experience, by Mark Hurst.
 
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This Is Broken

THIS IS BROKEN CONTEST

This Is Broken Contest Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. Void where prohibited or restricted by law. The This Is Broken Contest ("Sweepstakes") begins at 12:00:01 a.m. Eastern Time on August 26, 2003 and ends at 11:59:59 p.m. Eastern Time on October 2, 2003 ("Sweepstakes Period"). Sweepstakes sponsored by Good Experience, Inc., c/o Mark Hurst, 307 West 38th Street, Suite 1701, New York, NY 10018, USA ("Sponsor").

ELIGIBILITY: Sweepstakes is open to one entry per household. Employees, officers and directors of Sponsor, its parent companies, affiliates, subsidiaries, advertising, promotion, fulfillment agencies, legal advisors, the immediate family members, and person living in the same household of such employees are not eligible. Participation by any individual is subject to their employer's written policy relative to employee participation in trade promotions. Void where prohibited.

ENTRY: An eligible individual receives one automatic entry into the Sweepstakes when he/she submits by e-mail (to broken at goodexperience dot com) a valid submission to This Is Broken. The individual's e-mail address must be valid from 11:59:59 p.m. Eastern Time on October 2, 2003 through 11:59:59 p.m. Eastern Time on October 18, 2003. To be valid, a submission must (a) contain a picture, screenshot, or a URL pointing to one; must coherently describe something that's "broken" (in the spirit of the website); and must use something other than thisisbroken.com itself as the subject of the submission. Past valid submissions to thisisbroken.com (since June 20, 2003) will be entered into the drawing.

PRIZES: Four (4) Concord EyeQ 3103 3-Megapixel cameras, donated by TigerDirect.com. No cash or other prize substitution permitted except at Sponsor's discretion. Prize is nontransferable. All federal, state, local, and/or international taxes and expenses not specified relating to acceptance and use of prize are the sole responsibility of the winners.

SELECTION OF WINNERS: Four winners will be determined by random drawings from all eligible entries received, to be held on or before October 10, 2003. The number of eligible entries received will determine odds of winning. Winners will be notified by e-mail address provided upon contest entry, within 7 days of the drawing. Sponsor is not responsible for and shall not be liable for late, lost, misdirected, or unsuccessful efforts to notify winners. If winners have not attained the age of majority in state of residence, prize will be awarded in name of parent or guardian. If a selected winner cannot be contacted, is ineligible, or fails to claim a prize, prize may be forfeited and an alternate winner selected.

RIGHTS: By submitting the photo and text, submitters give Good Experience, Inc. the right to use the submission in any way it chooses, without compensation, including PDFs, books, movies and cosmetic advertising.

GENERAL TERMS AND CONDITIONS: By entering, each participant agrees (a) to be bound by these Official Rules and the decisions of Sponsor, which shall be final, and (b) that Sponsor, agents and representatives of Sponsor, its parent companies, affiliates, subsidiaries, advertising, promotion, fulfillment agencies, and legal advisors are not responsible for and shall not be liable for: (i) late, lost, delayed, damaged, misdirected, incomplete, illegible, unintelligible, postage-due entries, mail, or e-mail; (ii) telephone, electronic, hardware or software program, network, Internet, or computer malfunctions, failures, or difficulties of any kind; (iii) failed, incomplete, garbled, or delayed computer transmissions; (iv) any condition caused by events beyond the control of the Sponsor that may cause the Sweepstakes to be disrupted or corrupted; (v) any injuries, losses, or damages of any kind arising in connection with or as a result of the prize, or acceptance, possession, or use of the prize, or from participation in the Sweepstakes including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy; or (vi) any printing or typographical errors in any materials associated with the Sweepstakes. Sponsor reserves the right, in its sole discretion, to modify, suspend, or cancel Sweepstakes at any time if a computer virus, bug, or other technical problem corrupts the administration, security, or proper play of the Sweepstakes. Any person attempting to defraud or in any way tamper with the This Is Broken Contest will be ineligible for the prize.

WINNER'S LIST: Winners' names will be posted on thisisbroken.com on or before October 24, 2003. They will also be listed in the Good Experience newsletter, available for free by emailing update@goodexperience.com.

PRIVACY POLICY: Here is the Good Experience, Inc. privacy policy.

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Copyright 2003, Good Experience, Inc.