Monitoring the online customer experience, by Mark Hurst.
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Gel conference: April 2004,
New York

Managing Incoming E-mail: What Every User Needs to Know
Revised May 2003

By Mark Hurst

Summary: A 35-page report showing how to manage incoming e-mail.

Description: This report, available as a PDF download, describes a simple method that will allow any user to cope with increasing amounts of incoming e-mail. This includes a simple method to solve the hassle of incoming spam.

Audience: Anyone who uses e-mail should read this report. Anyone who works in I.T. should read it twice.

Price: Free (suggested $10 donation)

Download E-mail Management report
(324 K, PDF)

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Copyright 2002, Good Experience, Inc. and Mark Hurst.