Monitoring the online customer experience, by Mark Hurst.
More Resources Weekly updates via e-mail: update@goodexperience.com to sign up.	Managing Incoming E-mail: What Every User Needs to Know By Mark Hurst Summary: A 35-page report showing how to manage incoming e-mail. Description: This report - available as a PDF download - describes a simple method that will allow any user to cope with increasing amounts of incoming e-mail. Some of the ideas come from author Mark Hurst's free Good Experience newsletter, which reaches 50,000 subscribers worldwide. Audience: Anyone who uses e-mail should read this report. Anyone who manages e-mail users, or works in I.T., should read it twice. Price: Free (suggested $10 donation) To download, enter your e-mail address and click Submit. E-mail: Subscribe to the free Good Experience newsletter (news and commentary about customer experience). Privacy Statement: Under no circumstances will Good Experience, goodexperience.com, Mark Hurst, or any of their affiliates, assign, sell, trade or receive payment for licensing or disclosing your personal information, including, without limitation, your name and email address. It has always been, and will always be, the policy of Good Experience, goodexperience.com and Mark Hurst that your privacy is important. For details, read the Good Experience privacy policy. - - - - - - - - - - - - Get e-mail updates of goodexperience.com: e-mail update@goodexperience.com Copyright 2002, Good Experience, Inc. and Mark Hurst.