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August 22, 2003 06:00 AM
Broken: BA.com Contact Us page
Marc Mcneill points out a surprisingly bad experience on British Airways' website, BA.com: clicking on "Contact Us" at the top of any page takes the user to a search results page. The first result is "Travel With Confidence - Travel Advice." Other prominent links, called out in color:
Travellers advice relating to SARSGee, what could the user be searching for, clicking on "Contact Us"? (On the bright side, the page only shows the first 10 of 393 search results.)
New - British Airways Early Bird Autumn Sale
Suspended services to Saudi Arabia
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Previous: London airport sign | Main | Next: Toaster oven
figures
Posted by: c at January 16, 2005 08:55 PM