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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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August 18, 2003 06:00 AM
Broken: Eastern U.S. power grid
This is what it looked like in my apartment building as I trudged up the stairs on Friday afternoon. Note to self: improve my emergency preparedness (carry a flashlight at all times) for the next time something this big is broken.
(P.S. From what I saw, the emergency response from New York police, firefighters, power company, and citizens was exemplary. Not broken.)
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Previous: Mineral water label | Main | Next: Product feature list
You should have taken the elevator. It is dangerous climbing stairs in the dark.
Posted by: Tom at September 16, 2005 09:37 AM