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August 8, 2003 06:00 AM

Broken: T-Mobile support phone message

Kenn Stearns from eRealty in Houston sent in this audio file he got from recording a T-Mobile support phone message. He writes:

I recently changed wireless service to T-Mobile and received this message when calling my salesman at the local Houston number. Despite the large number of callers ahead of me, I didn't hang up and was rewarded with the opportunity to leave a message.
I couldn't believe this was for real, so I asked Kenn if he was kidding. He assured me that it was legit - he adds, "Hats off to T-Mobile for making repairs soon after I brought it to their attention. Even the T-Mobile folks I spoke with thought it was hysterical." Apparently it was just a glitch in the phone system.


I'm amazed that the system had the words "thousand" and "hundred" recorded. I wonder how many calls can be in line before the number-to-speech function breaks.

Posted by: Jesse Ruderman at March 22, 2004 01:57 AM

Freaky. They must have a lot of important customers.

Posted by: _ at February 18, 2005 10:42 AM

Maybe the system didn't lower the number once someone disconnected from the help service. It is also hard to believe that they even bothered putting a 9,000 and a 400

Posted by: unknown at March 26, 2005 04:47 PM

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