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September 2, 2003 11:39 PM

Broken: Office phone

Look closely at this office phone and you'll notice something missing: the Redial button! I count 46 buttons on this phone, including mysteries like "Inspct," "HFAI," and "Feature." But Redial - possibly the most important button after the digits and Mute - didn't make the cut. Needless to say, I haven't figured out speed dialing, either.

And don't get me started on the voice mail system that came with this phone. (To delete, press "2-2-2". To save, press "Star 1". To remove the design flaws, throw the phone out the window.)


There's no hardcoded redial button by design. Redial is one of many functions that can be access with a cryptic code that can be assigned to one of the unlabeled buttons. As can be done with speed dialing, call transferring, automatic callback and more. Redial on my phone (much like that one, bue with fewer function buttons) is "F1" apparently.

Posted by: mike at November 6, 2003 12:44 PM

You should take a look at Donald Normans The Design of Everyday Things, he covers complicated phone systems in detail. You are not alone.

Posted by: jo at January 11, 2004 11:50 AM

Broken? No... it can be programmed into the unlabeled buttons. A little short-sighted, but not broken.

Posted by: well.... at June 20, 2004 03:34 AM

There is no redial button because the phones can be configured in many enviroments that require predialing to get a line as such a simple redial would not every time. So the redial is a function that need to be programed

Posted by: Me at December 1, 2004 10:22 PM

This is not broken. often in a business setting it is common to dial 9 wait for a dial tone to be able to dial a number outside the business. A redial option would only redial the phone numer omitting the 9 thus making the redial button useless. If this not the case in your situation the phone can be programmed as mentioned by other posters.

Posted by: Kent at May 5, 2005 03:20 PM

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