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November 13, 2003 12:36 AM
Broken: Grateful Dead customer service
Seth Godin writes about his broken experience with the Grateful Dead catalog and online store:
Anyway, after a few minutes, a nice guy answered and said, "Are you calling to buy Dicks Picks #30?" I responded in the affirmative. And then he said this (I'm not making this up):
"We won't have it until tomorrow, and until we have it, I can't take your order."
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