|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
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November 26, 2003 12:02 AM
Broken: two-day break...
We'll be back on Monday. Until then, enjoy this picture taken by Brian Winters at Burning Man earlier this year. Somehow it reminds me of that classic scene in "Planes, Trains and Automobiles":
Police Officer: What are you driving here?
John Candy: We had a small fire last night, but we caught it in a nick of time.
Police Officer: Do you have any idea how fast you were going?
John Candy: Funny enough, I was just talking to my friend about that. Our speedometer has melted and as a result it's very hard to see with any degree of accuracy exactly how fast we were going.
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