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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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December 24, 2003 03:15 AM
Broken: (Holiday break)
This is Broken now takes a long weekend for Christmas. Look for us again on Monday, December 29!
Please have a happy holiday, whichever holiday you celebrate this season.
And please take pictures of any gift you see that's not quite designed right. Send the picture to broken at goodexperience dot com, so I can post it here!
-Mark Hurst
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