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December 10, 2003 03:00 AM
Broken: Newspaper's automated phone service
Sean Forman writes:
When using the automated telephone service to temporarily stop newspaper delivery for the Philadelphia Inquirer, you are asked to enter the date to stop delivery:
"Please enter the date to stop delivery. For example, January 1st, 2001 would be entered 0-1-0-1-0-1."
The correct technique is to enter the month, then the day, and then the year, but their instructions in no way make that clear. Also, I'm not sure how many people have (intentionally) stopped papers for a day in a year further out than a year from now.
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