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January 23, 2004 03:12 AM

Broken: Grinder buttons

  David Owens writes:

This photo is of the mini-food processor I bought (after agonizing over it for weeks). Boy, was I surprised to see the labels after forking over some serious money for the high-end "cast metal" version.

I guess this one made it past the "quality inspectors."


I see your frustration, but look at it from the manufacturing side. Do they REALLY need to check to see if EVERY label is on in the correct direction? You'd think that the person applying the label would have realized it, but that person is human and as capable of making mistake as any of us.

I understand, we want a perfect product, but from the manufacturer's point of view... do they REALLY need to verify that EVERY label is on properly?

"Quality inspectors" SAMPLE the products, because checking EVERY one of them would be too costly.

Posted by: lol at June 20, 2004 01:53 AM

Odds are, the label is silkscreened before assembly. This is an example of what the manufacturing industry refers to as a "poke-yoke failure"

In other words, the button should be indexed so it cannot be silkscreened or installed incorrectly. Imagine if you just spent $50,000 on a new Lincoln Navigator and the name was upside down on the tailgate, would you say "It's ok, the manufacturer can't inspect EVERY car..."

Posted by: Please stop me at October 5, 2004 10:17 PM

i wonder why it's called cuisinart is it supossed to be smart?

Posted by: sonikuu at November 29, 2004 12:07 PM

Personally, I would be really pissed if I spent $50,000 on a Licoln Navigator and the name was upside down.

>>>Always obey Murphy's Law

"If something can go wrong, it will go wrong"

Therefore, If you don't want mistakes, make them impossible

Posted by: a bum at December 24, 2004 12:05 AM

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