January 6, 2004 03:38 AM

Broken: (List of consumer complaints)

Alex Bergmann points us to a CNN.com article listing the top 10 consumer complaints last year. After things like auto sales, credit, and telemarketers, come these two additions familiar to This Is Broken readers:

No. 7 offender (tied) : Household goods... consumers were irked by defective goods, deceptive advertising, and failure to honor warranties or give refunds...

No. 8 offender (tied): Internet/e-commerce. ...an increase in complaints about several issues, including trouble with merchandise ordered online (such as misrepresentation and failure to deliver), failure to receive goods bought in online auctions, and questionable billing practices...