Search this site:


February 20, 2004 12:50 AM

Broken: Amex forgot-password form

Susan Herbst writes:

I was trying to log in to my American Express account but couldn't remember my password. When I followed the "Forgot your Password?" link, I was asked to answer a security validation question. Problem is, not only did I have to answer the question, but I also had to choose the correct question to answer. If I can't even remember my password, what are the chances I'll remember what question to ask?


my favorites are the retail sites that will let you waltz right in as a "new customer" but once you have an account you can forget about buying anything if you can't remember the password. And then you try to pretend you're a "new customer" again. But nooooo... they're too smart - "this address is already in use by a customer"... BRAIN DEAD!!!

Posted by: john at February 29, 2004 06:49 AM

It was this experience, I think, that lead me to cancel my Amex credit cards -- a hassle that went on for a year and affected my credit rating! Grrrrrr!

Posted by: geo at March 1, 2004 01:08 PM

geo, cancelling a credit card ALWAYS negatively affects your credit rating. Sad fact of credit-card life.

(I'm sure there are exceptions somewhen..)

Posted by: Brian at March 17, 2005 05:05 PM

hi i want password hacking software becoz i dont find my password..........

Posted by: dharak at March 27, 2005 05:00 AM

i forgot my password

Posted by: sumit at May 4, 2005 02:40 AM


i forgot my password

Posted by: sumit at May 4, 2005 02:44 AM

john: Just as bad,, at least the last time I checked, required you to supply a part of the credit card number you have on file in order to reset your password. Which is great, if you actually save your credit card info server-side... unfortunately, many of us don't for security reasons.

Posted by: codeman38 at July 4, 2005 07:26 PM

Comments on this entry are closed

Previous Posts: