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March 9, 2004 12:36 AM

Broken: Gillette.com contact form

Jeff Collier writes:

I tried submitting a question to the Gillette Corporation (www.gillette.com)
and received the following page while submitting my question. I guess that pretty much answers my question.
The message reads, "Thank you for your interest in The Gillette Company. Due to the volume of requests we receive for projects, we are unable to respond with any additional information other than the information found on our website."

Posted in Customer Service

Comments:

That's plain stupid.

Posted by: dusoft at March 9, 2004 03:40 AM

"then the information" should be "than the information" ... way to go Gillette!

Posted by: melanie at March 9, 2004 08:35 AM

My guess is that "did not answer your question" :)

What happens if you click the button?

Posted by: reed at March 9, 2004 12:21 PM

Really stupid.

Posted by: Alex at March 12, 2004 11:11 AM

You weren't, by chance, trying to enter a contest in which all the links brought you back to the main site?

That's what I was writing them for, and noticed as well.

Posted by: Patrick at March 30, 2004 09:42 PM

This is neither stupid, nor broken. It's likely designed to ward off the "not-so-bright" much like http://broken.typepad.com/b/2003/08/cable_company_p.html

Many people are impatient and would rather just ask someone a question (and wait a day or two for a response) than to try and find the answer for themselves on the webpage. This is why fun acronyms such as RTFM (Read The Fu..Friendly Manual) exist.

Most support@website.com addresses have similar auto-responses to inform you that your well written *cough* concerns are being promptly disregarded. The volume of such correspondence is quite overwhelming, I assure you.

And if referred you to read the site first before submitting, would YOU have listened?

Posted by: Two-Bits at April 10, 2004 07:55 AM

I have been buying gillette products for years and recently have purchased several cans of the same old aerosol deodorant,right guard sport-fresh scent in the large can 10oz.only to use it a couple of times and then there is no propellent left.the can is still full of deodorant but no aerosol left to get it out.so i thought i just got a bad can ,but when i purchased another can at a different store same resuts.now i am feeling a little ripped off sense i paid for a product that i cant get out of the can,so i tried to contact gillette and there web site would not allow axcess to contact us for a complaint.frustrated consumer.

Posted by: cari neely at May 20, 2004 09:43 AM

I do use the old things. One old friend is better than two new ones

Posted by: Lover at July 3, 2004 08:06 AM

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