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June 22, 2004 12:01 PM
Broken: Airport keyboard
Here’s the keyboard from the standalone machine the airport uses to provide internet access. You pay by the minute. Yet the keyboard is awkward, sticky and overbuilt, as if it were going to be located in a prison or something. So you type as little as possible, reducing their revenue. If they used, say, a $29 useful keyboard, they might have to replace it once a month. Time to payback? One day.
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