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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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July 23, 2004 12:02 AM
Broken: Adobe password retrieval
Sara Worrell-Berg writes:
While trying to register my new Adobe software online, I needed a reminder of my password since I previously had registered other software on the site. Clicking on "password assistance" got me to this screen:
Password Assistance: Please enter your Login and password and click Login.
I could proceed no further. I never retrieved my password, but it did give me a good laugh.
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Previous: New York subway turnstiles | Main | Next: Golf course dress code sign
Even more hilarious, the instructions tell you to click "login" but the button says "sign in".
Posted by: Patrick at July 23, 2004 09:15 AM