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August 9, 2004 12:01 AM
Broken: Ikea e-mail
Here's a great example of a process that's broken. I find a piece of furniture I'd like to buy from IKEA online (which, by the way, their store says is discontinued). I *think* I've successfully purchased it from their web site. That is until I receive this e-mail. Have I really ordered this dresser or not? I have no idea.
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