|A project to make businesses more aware of their
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September 22, 2004 12:34 AM
Broken: Customer service in...
From a recent Guardian article:
"Most customers' complaints revolved around the absence of a hospitable welcome, the unacceptable wait for an order to be taken (or for the drink to arrive), the near-impossibility of attracting a waiter's attention, staff's ignorance of the products they were selling, and poor hygiene."
...Other than that, the customer experience was great!
What is the article talking about? Cafes in France.
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