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September 29, 2004 12:01 AM

Broken: (Fixed!) No receipt at

Update Nov. 19, 2004: Staples has fixed this problem. Customers now receive e-mail receipts after ordering from

Original post below. -mh

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Dave Goldschmidt writes:

Looks like missed a basic (but important) e-commerce step. No receipts. Yes, you read that right. Order anything from and you will get an email confirmation and, in your shipment, a packing slip (which says in big letters "This is not an invoice").

Manufacturers are getting more and more picky these days with rebates, so if you give them any reason to reject your rebate (like sending a packing slip instead of a receipt), they will.

No receipts - unbelievable.


That's funny 'cause the last time I went to Staples, they gave me 2 receipts. One was specifically for a rebate.

Posted by: charlene mcbride at September 29, 2004 04:57 PM

I always get a receipt from Staples online. We order from Staples all the time and we've never failed to get a receipt... it must just have been a mistake on your one order, because I've never had that problem before.

Posted by: James Schend at September 29, 2004 05:27 PM

This update is not true! Staple does not email a receipt, only an order confirmation.

I just got off the phone with a Staples rep and she asssured me that the slip enclosed in the package with the big letters across it, "This is not an invoice" is actually the official receipt.

Can you beleive it? This is STILL broken to me.

Posted by: CoolForIt at May 12, 2006 07:57 PM

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