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October 5, 2004 12:01 AM

Broken: Cancel/submit button

CWT2Scott Reiter writes:

This is from our corporate travel site. This page appears when you are trying to cancel a reservation (air, car, hotel, etc). What's broken is that the cancel button actually reconfirms the reservation.

Comments:

It looks like the Cancel button cancels your request to cancel the reservation. Maybe you need to Submit your request to cancel instead. The page is poorly worded, regardless.

Didn't a similar conversation come up a few weeks ago?

Posted by: Bob Sifniades at October 5, 2004 10:03 AM

Happened to me using Windows 2000 in Virtual PC (I don't use Windows often). I had a CD ROM kids' game in the drive and the installer started automatically, and when I tried to cancel I got a confirmation dialog asking if I was sure. The two options: Okay and Cancel, and if I click Cancel it DOESN'T cancel.

Same problem: poor wording.

I'm encountering the same challenge with designing an intranet application. In the setup screen there is a check box to cancel the job. There is also a Cancel button on the bottom of every screen to cancel changes. I'm lucky to get a chance at cracking this one, hope I don't screw it up and end up here :)

Posted by: Michael Spina at October 5, 2004 02:23 PM

well at least you know how to reconfirm you have it in the future

Posted by: Matt at October 5, 2004 09:42 PM

It should be: "Cancel and continue", "Do not cancel and return"

Posted by: dusoft at October 8, 2004 12:23 PM

so by pressing the submit button you are submitting your form saying you are cancelling your car?

Posted by: hi at February 24, 2005 06:03 PM

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Posted by: Vietnam Tour, Vietnam Travel, Vietnam Hotel at July 11, 2006 03:12 AM

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