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October 5, 2004 12:01 AM

Broken: Cancel/submit button

CWT2Scott Reiter writes:

This is from our corporate travel site. This page appears when you are trying to cancel a reservation (air, car, hotel, etc). What's broken is that the cancel button actually reconfirms the reservation.


It looks like the Cancel button cancels your request to cancel the reservation. Maybe you need to Submit your request to cancel instead. The page is poorly worded, regardless.

Didn't a similar conversation come up a few weeks ago?

Posted by: Bob Sifniades at October 5, 2004 10:03 AM

Happened to me using Windows 2000 in Virtual PC (I don't use Windows often). I had a CD ROM kids' game in the drive and the installer started automatically, and when I tried to cancel I got a confirmation dialog asking if I was sure. The two options: Okay and Cancel, and if I click Cancel it DOESN'T cancel.

Same problem: poor wording.

I'm encountering the same challenge with designing an intranet application. In the setup screen there is a check box to cancel the job. There is also a Cancel button on the bottom of every screen to cancel changes. I'm lucky to get a chance at cracking this one, hope I don't screw it up and end up here :)

Posted by: Michael Spina at October 5, 2004 02:23 PM

well at least you know how to reconfirm you have it in the future

Posted by: Matt at October 5, 2004 09:42 PM

It should be: "Cancel and continue", "Do not cancel and return"

Posted by: dusoft at October 8, 2004 12:23 PM

so by pressing the submit button you are submitting your form saying you are cancelling your car?

Posted by: hi at February 24, 2005 06:03 PM Vietnam tour operator hotel booking visa arrangement car rental house services

Posted by: Vietnam Tour, Vietnam Travel, Vietnam Hotel at July 11, 2006 03:12 AM

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