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October 14, 2004 12:36 AM
Broken: London bus ticket kiosk
In central London, you must have a ticket before you board the bus. The driver can not officially sell you a ticket. The goal: speed things up on the buses without conductors (most, these
days). So... ticket machines are installed at every bus stop, and they do not provide change.
The machine's instructions read, "select ticket first" and show an arrow pointing down. But
observation demonstrates that many people try to put a coin in the slot first.
Coin is spit out.
Person tries again.
Person misses bus or sympathetic driver accepts cash. Person may also lose coin and jam machine.
Why? People see the slot and reach for it - they don't read the instructions. It appears to be
the instinctual reaction to put in the coin, then select the ticket..
P.S. - this picture was taken with a not 100% usable Siemens S55 phone. Sticker with pig is not a feature of the ticket machine.
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