...what timezone are you in?

Posted by: wy1d at October 13, 2004 07:01 AM

I want to know the seedy collections of bookmarks being hidden by the blurring.   ; )

Posted by: Rob at October 13, 2004 02:53 PM

I think Sears "lists" parts for everything they can find, but they don't intend to stock all the parts, and only start looking for them from another supplier AFTER they get your order. Same thing happened to me with a sewing machine part. They took my order, then waited two weeks to tell me it wasn't available. Had to find it myself from another supplier.

Posted by: Randy at November 22, 2004 03:50 PM

That isn't broken if the server time is 1-2 timezones away.

Posted by: Shadyman at December 22, 2004 01:18 AM

I purchased an kenmore air conditioner (two)

to be exact. On 4/20/05, it was delivered on

4/26/05 at 4:15pm. I installed the first one

and the second one came on but no air or fan.

item#04273055000 5600BTU. A/C 093003592747

product description. carton-ID 0003547570

ticket#775 of 785 batch#0000015855

order#seax-00765531-seaz.

I called your (1-800) number who placed me with repair service.They wanted me topay($93.00) for service to come to my home. I stated again I JUST RECEIVED THESE ITEMS TODAY

ON APRIL 26,2005 AT 4:15PM. NOW THE SERVICE REP. GAVE ME ANOTHER (1-800) NUMBER OF

1800-349-4359 WHICH STAYED BUSY. MY WIFE AND I

HAVE USED PRODUCTS FROM SEARS FOR YEARS AND NEVER NEVER HAD THIS PROBLEM BEFORE.

PLEASE HELP US. ....THANKING YOU IN ADVANCE

c. cOVINGTON

Posted by: curtis covington at April 26, 2005 06:36 PM

if you are in the same time zone as the server then you come at the wrong time since you check during downtime (Compare your time and the server downtime). did I say "time"?

Posted by: phileas at May 10, 2005 07:03 AM

Sears has been unable to resolve a repair service issue (under warranty) since 4/6/05. The best response is "pass the buck" by transferring me to another department who then "promises to call "within 72 hours or less" only never to hear from them again. I find it amazing that with all personnel available, not one has the competency to resolve the issue. I've encountered: incompetent repairmen, incomplete documentation regarding history of calls/repairs. A new furnace was replaced in December, and now we find out the furnace is smaller than the one they replaced. There is no record of the job, it was contracted out, no record of that service, NOW..AC does not work because unit blower is too small. Who cares? Who can fix this? As of 5-16--5...no one is capable of handling this issue. No calls returned. No resolution. And this is called service under the service warranty I paid for? Amazing! Al 1800 numbers lead to the same place...no where! How long is an acceptable timeframe to the Sears CEO? (Who by the way, I was told he was too busy to deal w/problems like mine!) Yes, CEO, that's right, you are to busy to be concerned about little problems that your people cannot resove at the national level! Time to re-evaluate the people in charge! I want AC in my house and cannot get the help I need under the service maintenance agreement! Can anyone help?

Posted by: Cynthia Bernal at May 16, 2005 02:12 PM

We brought a pc and a printer about one year ago and we moved to a different place and the printer didnt want to work anymore i couldnt install it well i called sears and asked for someone to help me install it but the person i talked to told me that they couldnt me and my mom has brought things from sears alot and it never had gave us this much trouble.....Please help us

Posted by: Ashley at May 22, 2005 01:46 PM