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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Everything, in one post | Main | Next: Watery car retrieval
November 19, 2004 12:30 AM
Broken: Health insurance service
Karen Bencke writes:
I am insured by Health Partners through my employer. I tried to use Health Partners new, and highly advertised, online appointment scheduler to set up an appointment with a dermatologist. I did not limit my request with days or times thinking this would result in a larger listing of appointments to choose from. Attached is the response I got.
Four and a half months before there is a single opening? Their best solution is for me to see my primary doctor, a general practitioner? This is from the SAME health care provider that touts "Same day appointments" in their radio and print advertising!
I think Mark should remove her last name, at least, from the post, since it's fairly easy to find her name/address from the information listed.
Well, i guess that same day appointments means, appointments the same day that they are schedueled for.
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Previous: Everything, in one post | Main | Next: Watery car retrieval
I think she didn't want her name to be printed, but Mark saw the name from the Sender in his email and just added it.
Also: It should be "Health Partners' new", with an apostrophe.
Posted by: never mind that at November 19, 2004 03:14 PM