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November 3, 2004 12:08 AM

Broken: Jabber "Learn More" page

Jabber_1J.T. Grimes writes:

So I'm looking for information about instant messaging software we can use at the office, and I go to Jabber's site to check out their messenger program. There's a link for "Learn More."  Turns out that if you want to know anything more about their product, you have to register.

Thanks, no.  I'll just be looking elsewhere.  These guys might make exactly what I want, but they don't seem eager to sell it to me -- just to collect my information.


Damn right! And after registering (as a 47-year old Albanian housewife) and looking around, it doesn't look as though there's anything actually worth the added step.

Posted by: Phil Wilson at November 3, 2004 04:34 AM

I don't disagree that is broken, but I'd just like to note that there's a difference between and

Posted by: Rob Drimmie at November 3, 2004 09:33 AM

Hi. I'll have to take responsibility for requiring registration for folks who want to download a copy of our Jabber Messenger client. We require it in an effort to learn more about who is using our client so that we can get a better idea of who we're serving. Further, I haven't seen another commercial provider offering a client/software download without requiring registration. Sorry, folks, I think this is a reasonable request.

Meanwhile, I've heard similar complaints about Jabber, Inc. requiring registration to get some of the written materials on our site, and I'm heeding the call to remove that requirement as we re-build our web site (ETA = Feb.). I promise to make it easier to get information without hassle when we launch the new site. I appreciate the feedback here and welcome additional comment.

Posted by: Laura Lear at November 3, 2004 11:18 AM

Hi Laura. I think this is the first time that the creator of something has actually found and responded to this is broken!



Posted by: Reed at November 3, 2004 12:13 PM

I respectfully disagree with Laura. The link says "Learn More," not "download." I understand requiring registration to download the product, but not to simply learn more about it. I'd either suggest two links (one to a download page, the other to information), or worst-case scenario one link that simply says "Learn More and Download," so that users won't be so shocked when asked for registration information.

Posted by: Michael McWatters at November 3, 2004 12:45 PM

If you look at the screen that asks you to register or log in, you'll find another minor usability issue. The page has two large headings, "Log-in Required", and "Register Now" with the log-in fields positioned under the "Register Now". Without reading the text, the most obvious conclusion is to enter your email address and submit in order to register.

Posted by: Carlos Gomez at November 3, 2004 01:33 PM

Reed: actually, occasionally some feedback from a product's representative does emerge.

Not often though.

Posted by: Ilan at November 3, 2004 04:07 PM

Hi. Well, I think this feedback is excellent actually and I will also send a link to this site to the agency I'm working with on the web site re-design. I'll also see if I can fix the terminology issues now as I see how the wording is confusing... Thanks!

Posted by: Laura Lear at November 3, 2004 06:47 PM

This is Broken Success Rate:

1 in.... 500?


Posted by: Alex at November 3, 2004 07:42 PM

just download skype. free p2p voice/IM requires no registration!

Posted by: nat at November 4, 2004 12:50 PM

Try GAIM. It is compatible with Windows and Linux and has 3 or 4 different servers to connect to(aim,icq,...)

Posted by: Andy at November 6, 2004 07:56 PM

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