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November 23, 2004 12:02 AM

Broken: "Lifetime" warranty

Lifetime_1Mark Makower writes:

I just purchased an IConcepts Optical Mouse. The package says it comes with a "limited lifetime warranty". However, inside the package, it seems IConcepts defines "limited lifetime" as "two years". See attached scan of warranty details.


"Lifetime" I have taken to mean "Lifetime of the product, once it is dead, so is the warranty." That is what it really means...

Posted by: Thorny at November 23, 2004 12:57 AM

Yargh! Sounds like they're trying to tell you something, buddy. Better make sure your insurance is paid up.

Posted by: Wordmama at November 23, 2004 12:40 PM

Seriously, folks - I'm starting to think the joke's on us with This Is Broken. It's THIS IS BROKEN that is broken, not the things it's pointing to -- and that's the joke, get it?

"Lifetime" and "Limited Lifetime" have very specific legal meanings, and ones that have absolutely nothing to do with human lifespans or human lives. Nothing broken here.

Posted by: Daniel Drucker at November 23, 2004 03:04 PM

Its like "dog-years", but these are "Optical Mouse-years." One "Optical Mouse-year" equals roughly 40 human years.

Posted by: Matt at November 23, 2004 03:58 PM

I'm with Daniel. This site is getting more and more pathetic... I'm starting to think that, hey, maybe a ton of stuff is pretty well-designed since the best usability problem people can find is slightly misleading warranty wording and Amazon advertising.

Posted by: James Schend at November 23, 2004 04:07 PM

I'll tell you what's broken, it's when people take the time to whine about things not being broken enough.

Posted by: Maurs at November 23, 2004 04:22 PM

Run, man! That mouse has nanobots in it that slowly eat through your desk and make the mouse teeth and arms! After two years it will leap on your neck, kill you, and lay its horrible eggs on you! Aaaah!

Okay, I sound like a bad movie.

My brother and I bought a trainset with a "lifetime warranty," that was restricted to things that were broken straight from the box. So if something was broken to begin with, fine, but if something broke later, the lifetime warranty becomes useless.

Posted by: PlantPerson at November 24, 2004 06:37 AM

Totally agree with Maurs. Getting a little tire of the self-appointed "Broken" police.

Posted by: Wordmama at November 24, 2004 11:28 AM

Daniel, aren't you the same guy who claimed that there was nothing wrong with a label that said that a product somehow simultaneously contained sodium and did not contain sodium?

If the law allows a product to advertise a "lifetime" warranty, but then defines "lifetime" as two years, then I say the law is broken. Why don't they have to call it a "limited 2-year warranty" right up front?

Posted by: E.T. at November 24, 2004 02:32 PM

The implication that this site is "pathetic" because not enough people know that when a company says "lifetime" they actually mean "two years"? Is broken.

Posted by: Bianca at November 24, 2004 06:03 PM

i may be stating the obiouse but maybe they just charge for labor after the two years but it is still covered under the warranty?

Posted by: matt at November 24, 2004 06:51 PM

I just stumbled across this website and thought it was pretty cool....till I saw how snipey some of the "comments" were....what's with the "Getting a little tire of the self-appointed "Broken" police"???? Is this site not called *This is broken*?? Just what did you expect? Why are you here if you don't like it?

And this site isn't pathetic....I like it.

Posted by: marian at November 24, 2004 09:50 PM

Actually, I think the person who made that comment was as irritated as you are with the sniping. They were referring to the whiners as the "self-appointed police". :)

Posted by: Bianca at November 26, 2004 11:04 AM

But I think marian was referring to the fact that everyone seems to be complaining about something, even if they're complaining about the whiners (which makes them kinda hyprocritical, alone with the rest of us).

Posted by: never mind that at November 26, 2004 08:28 PM

Could the whiners and whinees please pay more attention to their typing as it's the speeling on this page which is broken.

Posted by: BR at December 3, 2004 12:51 AM

oh boohoo someone misspeled something. get over it. this is a great site

Posted by: cheeseman at December 11, 2004 06:09 PM

im getting sick of people getting so agreesive. this is supposed to be fun!

Posted by: cheeseman at December 11, 2004 06:10 PM

I worked in promotions and fulfillment for a while (including warranty registration) and even a "full" lifetime warranty is only required by law to cover a product for 7 years. I've told so many family and friends- If you're given the choice beteween a "lifetime" warranty and a 15 year warranty, ALWAYS choose the 15 year.

Posted by: LauraJB at December 21, 2004 03:07 PM

Therefor the law is broken! HAHAHAHA! owned, noob.........

Posted by: Henry at April 13, 2005 12:31 PM

Hi. I work for a company that´s interested in set a Life Time Warranty for a new and performed product. Could somebody tell me or teach me about this issue? bucause if I read well, this words means problems in a near future. Please if i am mistaken tell me something about it as soon as you can.


Marco Milan

Posted by: Marco Milan at May 5, 2005 10:27 AM

Unless you have Pituraty Gigantiosis (I read- a lot), I think it means the life of the product, not you.

Posted by: The Reaper at May 8, 2005 08:14 PM

this product is obviously VERY dangerous and is killing you slowly right now as we speak.

Throw it out of your nearest window and burn it just to be on the safe side

Posted by: caleb at February 26, 2006 12:05 PM

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