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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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November 25, 2004 12:01 AM
Broken: Nuthin'!
Nothing is broken today. We celebrate the American holiday of Thanksgiving - and so, in the spirit of being thankful, we only look at the positive today :) -mh
P.S. For our Canadian friends, a belated Happy Thanksgiving for your celebration last month.
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