|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
|About Mark Hurst||Mark's Gel Conference||New York Times Story on This Is Broken||Newsletter: Subscribe||RSS Feed|
Search this site:
- Current Affairs
- Customer Service
- Food and Drink
- Just for Fun
- Not broken
- Product Design
January 14, 2005 09:13 AM
Broken: GTC customer service
Mark Frauenfelder sends an e-mail to telecom company GTC and it bounces... from the customer service address. Read his story.
Comments on this entry are closed