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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: "Secret question" error | Main | Next: Stop sign
May 4, 2005 12:03 AM
Broken: Expedia "new rate" quote
Chris Zarate writes:
Expedia.com really had me puzzled on this one. I had just completed entering all my credit card info, and hit submit, only to be greeted by this silly message. I almost canceled the whole process out of fear that the new rate wasn't showing up, but really was higher. It ended up working out fine, but how hard could it be to do a number compare before freaking out a potential customer?
has anyone ever got one of those e-mails that when it opens the page you can't close it is just an infinite loop and you have to reboot or exit browser
Fuzzy...if I got the same message a second time I would have called up or used a different travel agent.
Tom Wrona - Sure, blame management for your ineptitude and inability to get a simple task done on time. Next week, an Indian will be doing your job!
Geez, the site gives you access to the best vacation research and buying tools/deals on the web, and all you can do is shoot them down on one small oversight. Still, is a bit confusing though.
I think it's great that This is Broken provides an outlet for the dimwitted like No One and Jeff. You're both so profoundly retarded that you can't comprehend _criticism_ when you see it. What part of "this kind of crap" can you not understand?
BTW, I'm not coder. Never have been. Never will be. I just recognize bad design when I see it and in this case offered a hypothesis about how it happens.
Get a brain you morons.
Comments on this entry are closed
Previous: "Secret question" error | Main | Next: Stop sign
I see this kind of crap all the time as I'm sure many other people do. I guess it comes from reusing the same chunk of code. Management says, "We need that new page/site/whatever now!" It hasn't been completely coded yet so somebody figures, well, confirming the rate you chose and confirming that you've accepted a rate change are sort of similar so why not just use the same confirmation method?
Posted by: Tom Wrona at May 4, 2005 01:34 AM