Interesting. This is a good example of inconsistent behaviour. Users have a built-up model of the way somethign works, and will use that to extrapolate the use of other similar controls. This is a poor design.

Posted by: Carlos Gomez at June 13, 2005 12:21 PM

Yeah, this is broken. Hot water should be labeled as working differently at the very least. It should probably be in its own category too.

Posted by: Bob at June 13, 2005 01:32 PM

Broken, and part of a trend: my office coffee maker (different brand) does the same thing.

Posted by: Sean at June 13, 2005 02:11 PM

*yawn*

Posted by: makebusy7 at June 13, 2005 03:15 PM

Broken, and his discription of the way to correct it is logical and well thought out.

Posted by: Joshua Wood at June 13, 2005 04:21 PM

get a lawyer and you'll be rich

Posted by: hfdcj,bk at June 13, 2005 05:26 PM

the original design seems broken anyways, why are there blend types listed next to the drinks light, medium and dark, how do you select them, and if you categorized them in a line sideways from those.. why isnt hot water in light or non existent?

Posted by: Dragon at June 13, 2005 05:35 PM

Im just guessing, but since the chosen button's color was red, maybe you keep pressing the button until you get what you wanted, and the thing is on the side to tell you.

I dont think that this is THAT broken. Its the sort of thing that you remember after that incident so it wont happen again. But its probably in the instruction manual somewhere.

Posted by: Jon at June 13, 2005 05:51 PM

He should have sued McDonald's for not keeping the hot water cool enough, and for not specifying that the hot water was, in fact, very frickin hot.

Posted by: Manni at June 13, 2005 06:13 PM

"Its the sort of thing that you remember after that incident so it wont happen again"

Yes, I'm sure we all want to sustain PHYSICAL INJURY as part of the learning process.... *rolleyes*

Posted by: Jacques Troux at June 13, 2005 09:43 PM

mmm yes, i'll remember to put my car in park next time im parked on a hill because the first time it ran me over and killed me.. oops to late for a next time.

Posted by: Dragon at June 13, 2005 11:10 PM

Though I hesitate to point this out, since it is human nature to take the shortest route where possible, it *does* clearly say in the list of instructions to place the cup before pressing the buttons.

That said, I'm going to agree it's broken anyway. The button shouldn't be grouped with the others if it's not going to act the same.

Posted by: Alden Bates at June 14, 2005 01:45 AM

you have too much time on your burned hands.

Posted by: mary at June 14, 2005 01:47 PM

Why do you have to enter your cup size to get coffee? Why is everything designed by sexist men?

Posted by: Blondie at June 14, 2005 05:06 PM

*GROAN* two bad jokes in a row

At least this machine lets you decide how much hot water you want. The one we have at work will only give you a small cup, and yet the button is marked with an image of a tap. The first time I tried to add a bit of hot water to warm up my cold hot chocolate it sent hot chocolate all over the counter and the floor when the cup overflowed.

Posted by: Sean P at June 14, 2005 08:11 PM

Three phrases should be among the most common in our daily usage. They are: Thank you, I am grateful and I appreciate.

Posted by: at December 2, 2005 09:26 AM