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June 11, 2005 12:07 AM

Broken: easyjet confirmation

Easy_brokenClaus writes:

When shopping online with easyjet, you're met with the attached large pop-up asking you to double check your data and warning you that this is the LAST chance before purchase.

BUT: The pop-up is a modal dialog, so while you're looking at the warning you can't scroll through your data to verify your purchase details. You have to abort, recheck, and try again.


Sleasy Jet needs a geek

Posted by: al at June 11, 2005 07:53 AM

And yet they call it "easy" jet.

Darn... I didn't get first.

Posted by: Mike at June 11, 2005 11:32 AM

what is really broken is claus' mouse

if he had a scroll mouse, he could just turn the wheel

Posted by: dont start the "this isnt broken" at June 11, 2005 09:07 PM

How would you better handle this?

It is not an error message in the the pop up, it is simply a warning.

I agree that the options of "Ok" and "cancel" are too generic. Possible options could include "proceed" and "go back & verify."

If this warning was handled within the page, no one would read it. So I like the pop-up in this case. If the form led to a verification page, with these instructions at the top, again I think they would not be read.

Now this would be really annoying if it popped up again (after you clicked cancel and verified). I feel one warning is enough.

Clause is saying "You have to abort, recheck, and try again." Not so sure about all of that.

If you double checked your work, then click ok and not cancel (abort). If you didn't, click cancel, verify your info or roll the dice but this is the first check and not a "recheck."

This list is a sequential list of items. None of the details in the pop-up need to be referenced. If you'd like to check - do so. If not, proceed. Just rename the buttons.

Posted by: cure re:us at June 12, 2005 12:25 AM

well, it says press cancel to recheck, doesnt seem broken to me.

Posted by: Dragon at June 12, 2005 01:38 AM

What's really broken is that you're using a Visa debit card. That's just living dangerously.

Posted by: souka at June 12, 2005 10:48 PM

OK, 2 things, first, to sound dumb, what is a modal dialog, and second to "don't start", if you notice the window with the warning has the blue (active)bar, which means that is the window the mouse will affect, therefore scrolling the wheel will not affect the window behind it.

Posted by: ed at June 13, 2005 07:44 AM

"Modal" is a term I only learned about when I got into programming. A modal window means it sits on top of all other windows for that application, and you can't do anything until you deal with the modal window. In this case, you have to click OK or Cancel in order to get back to the main window and verify your order.

And I hear what you're saying about "don't start"'s post. I tried this myself in MSIE and I couldn't get the window behind it to scroll, even with the mouse wheel.

Posted by: Manni at June 13, 2005 10:36 AM

This happens quite - er, too - frequently. EasyJet is sadly not alone...

Posted by: Nicolas at June 14, 2005 04:10 PM

The way you could do it is the same way most sites do it... Give a verification page before committing to the transaction.

Modal Pop-up is VERY broken!

Posted by: skirken at June 17, 2005 05:23 PM

I'm pretty sure you can't change the button labels in a JavaScript message dialog, which is what that is. You can choose between Yes[/No] and Okay[/Cancel], and that's about it.

But I could be mistaken. It's happened before.

Posted by: Foba Bett at June 22, 2005 01:09 PM

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