|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
|About Mark Hurst||Mark's Gel Conference||New York Times Story on This Is Broken||Newsletter: Subscribe||RSS Feed|
Search this site:
- Current Affairs
- Customer Service
- Food and Drink
- Just for Fun
- Not broken
- Product Design
September 21, 2005 12:07 AM
Broken: Bank phone message
Rick Segal writes:
On recordings for credit card companies automatic services, they say: "Please enter your 16-digit account number followed by the pound key."
They are a bank! What, they can't count? What's with the pound key? I press 16 digits, I'm done and if they are counting, they know I'm done, so move on. That's broken.
Comments on this entry are closed