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September 26, 2005 12:03 AM
Broken: Continental lost luggage service
These pictures of show some Continental customer reps at their lost luggage claim office chatting among themselves, while the line of weary travelers, wondering where their luggage was, stretched out the door. Five reps present, five empty stations.
When I started taking pictures, one rep called for someone to go get security and told me it was illegal to take photos. Needless to say, security never showed up; my claim was finally proccessed half an hour later, since I was second in line.
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