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October 27, 2005 12:03 AM
Broken: Norton customer service response
Susan Dombrow writes:
I sent an email to Norton Anti-Virus asking if they could answer a question and answer it simply. I'm not a computer expert and expressly asked them to write back in English, not 'computerese.' Their answer describing POP3, HTTP, Heuristic and Script-Blocking Technologies is below.
That, to me, is 'computerese.' This is broken.
Susan Dombrow's email to Norton:
Would Norton Anti-Virus 2005 fully protect me if I use AOL, Gmail and Yahoo mail to send and receive email?
Please answer this question in English and not computerese.
Thank you for contacting Symantec Online Customer Service.
Susan, I understand your concerns regarding this issue.
Please note that the Email Protection feature of Norton AntiVirus works by monitoring traffic on the ports used by the POP3 email protocol. All data that enters or leaves your computer through these ports is stopped and scanned before being passed onto its destination. HTTP email services, such as those offered by America OnLine, Hotmail and Yahoo! Mail, do not use the POP3 ports, and cannot be scanned by Email Protection.
If you use an HTTP email service, you will still be protected. Norton AntiVirus provides multiple layers of protection; Email Protection is just one of those layers....
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