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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Moving walkway | Main | Next: Infected Sony music CDs
November 16, 2005 08:42 AM
Broken: High-end hotels' control (panels)
Speaking of the hotel room control panel a couple of days ago, the NYT reports excitedly that the Mandarin Oriental offers something similar.
Link: Technology Lets High-End Hotels Anticipate Guests' Whims.
Other than the confusing-looking interface in the picture, and the privacy issues around the hotel tracking guests' music and TV-watching "trails", it sounds like a fantastic idea! (Not really.)
Are you making the assumption that the interface is confusing from the picture, or have you had first-hand experience with this system?
Now that we've got 2 recent "horrible hotel room control panel" pictures, why not add the one I submitted a couple months ago? It's different enough to add its own unique brokeness to the site :)
Comments on this entry are closed
Previous: Moving walkway | Main | Next: Infected Sony music CDs
the more confusing the interface, the smarter you feel when something works.
Posted by: gmangw at November 16, 2005 09:35 AM