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July 13, 2006 12:03 AM

Broken: Customer courtesy phone

Phone William White points out:

I took this photo of where the customer courtesy phone should be at Hollywood video. I guess we have to bring our own phone to connect.


Don't you know that there is no such thing as customer courtesy? It's "Let's pretend like we care about this person so he will buy something."

But you'd at least think they'd have covered the lettering.

Posted by: theHag at July 13, 2006 08:28 AM

I'm not sure I even understand what this is supposed to do if there was a phone there. Are you supposed to call up the central office if you can't find a video? Isn't that what the employees are there for?

Posted by: SGC at July 13, 2006 08:53 AM

>>Isn't that what the employees are there for?

Employess? We don't need no stinking employees! That's what the curtesy phone is for (or will be, if we ever nstall it)...

Posted by: Shalom at July 13, 2006 09:17 AM

My local Hollywood Video still has their phone in it. The idea was that you could make a short phone call home to whomever (yeah, before the age of cell phones) to decide what movie you want to watch, or maybe get automated info on new movies. Probably too many prank calls were being made on it so they took it down.

Posted by: reader at July 13, 2006 09:34 AM

Great sighting. True about the prank phone calls. ;)

Posted by: Cameron at July 13, 2006 12:19 PM

As a hollywood employee i didnt know that some stores had courtesy phones. A way to get a free phone call is to go to the application computer, which is a phone with a screen, and unplug the AC adapter that should get you a dial tone.

Posted by: Hollywoodsteve at July 13, 2006 01:23 PM

I used to work at a video store and they had a phone like that. It was for if the movie you wanted was out, you could call home and find out what other one they wanted. It was taken out for the prank calls. And now that almost everyone has a cell phone it wasn't needed anyways.

But it wouldn't take that long to cover the sign.

Posted by: Arizona girl at July 13, 2006 02:37 PM

This is by design! NOT BROKEN!


Posted by: Kruton at July 13, 2006 03:34 PM

I must be one of the(seemingly) few people who don't have a cell phone. These kinds of phones are sometimes handy. The fact that it was removed just goes to show how people abuse COURTESY! This service was provided to give customers more reason to patronize this store. It's a shame that it had to be taken away. BTW, I don't have a cell phone by choice and very seldom have a real need for the use of one. (Also if you're going to remove a service there shouldn't be a sign advertising what isn't there anymore)

Posted by: lefty-chef at July 13, 2006 05:38 PM

scrape scrape scrape ~ [ :::: { ]~~~~~~o=o_@_v - lum-di-dum-di-dum... hey! free phone!

Posted by: she-snailie_@_v at July 13, 2006 10:48 PM

That's freakin' hilarious!

Reminds me of our suggestion box at has no hole.

Posted by: fosin at July 14, 2006 09:25 AM

our local video store (independent, and cheaper than anywhere else) has a phone behind the counter they'll let you use for a minute if you ask nicely. course most people just use the cells anyways, but it's good as a last resort. of corse i live a block away, so it's faster for me to make two trips than use their phone, but who's counting.

Posted by: schwal at July 17, 2006 06:55 AM

this is nt broken!!! almost all stores where i live had these phones like a year a go. but almost everyone got cells now so it became useless. this shop was probaly in the process of removeing theirs or fixing it...

they should keeep it... i got no cell...

Posted by: Perky Soldier at July 17, 2006 01:58 PM

ROFL! That's so funny!

Really, I think either:

1. the phone was taken down

2. the phone was stolen (I don't know how)

3. They give you the phone from behind the counter to plug in.

Posted by: Another guy named Alex B at July 17, 2006 02:26 PM


BROKEN and really funny!

Posted by: Another guy named Alex B at July 17, 2006 02:27 PM

isn't this what the really early adopters did before cell phones? carried around Trimlines and plugged em in wherever we went?? what studs!

Posted by: 900hp at July 19, 2006 09:23 AM

If you think this is broken then use the customer courtesy phone to dial the number on the orange label(1-8SPEAK TO US).

Posted by: Sean at August 6, 2006 10:01 AM

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