|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
|About Mark Hurst||Mark's Gel Conference||New York Times Story on This Is Broken||Newsletter: Subscribe||RSS Feed|
Search this site:
- Current Affairs
- Customer Service
- Food and Drink
- Just for Fun
- Not broken
- Product Design
July 7, 2006 10:52 PM
Broken: Identity leak with Sprint Wireless
Steve Parkinson describes an identity leak with Sprint Wireless:
[Sprint commits] a classic security blunder. They give you information and ask you if it's correct. Worse, it's an automated service, with no concept of what social engineering is.
Funny - automated telephone customer service is usually so accurate, helpful, and intelligent.
Comments on this entry are closed