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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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August 17, 2006 09:55 PM
Broken: American Express logout
After logging out from American Express's website, it tells me that if I'd like to log back in, to "please lect the appropriate option from the LOG IN drop down at the top of the page."
Anyone have a guess where that might be?
There is a "log out" link, which does absolutely nothing, but there is not a "log in" dropdown.
For a global corporation like Amex, and for a common item like a logout screen, a mistake like this shouldn't happen.
I just logged in, then logged out, and the big yellow square on the right says Log In, not View Account. It just thought you were still logged in for some reason.
It's not good when It tells you are logged out, but it still thinks you are on. Money and the Internet is a touchy mix... Especially when people want your money.
Comments on this entry are closed
Previous: KFC "Bowls" | Main | Next: (Just for fun) Rest area sign
Goodness sakes alive. Great shades of Caesar's ghost. I got the first post.
Posted by: Elvis McMelvis at August 17, 2006 10:55 PM