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October 17, 2006 12:03 AM
Broken: Denver Library notice
I received an email from the Denver Public Library notifying me that a book was 10 days overdue. At .25 cents a day, I now owe $2.50 in fines.
Why is the notice sent so long after the fact? Clearly the focus of the system is to extract fines and not the return of their material. The Colorado Springs Library sends out an email notice the day *before* books are overdue.
Can anyone add a similar experience with their local library so I can convince mine to improve their system?
In another example of the system's poor design, the system notifies you when a hold you placed has been filled but doesn't bother to tell you what it is that is available.
I guess you are supposed to remember all the holds you placed and then guess which one was filled.
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