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December 29, 2006 12:03 AM
Broken: Dell pre-formatted customer service emails
If you have gotten the standard email from a Dell Service Tech, you probably have noticed how it is clearly based on a template. This makes sense, since it simplifies things for the technician.
However, in my most recent call to Dell I got a second message from the same address saying only, "Please select a template."
It seems somebody forgot to select the correct template for my email before sending it to me!
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