|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
|About Mark Hurst||Mark's Gel Conference||New York Times Story on This Is Broken||Newsletter: Subscribe||RSS Feed|
Search this site:
- Current Affairs
- Customer Service
- Food and Drink
- Just for Fun
- Not broken
- Product Design
December 8, 2006 10:17 AM
Broken: Home Depot, being investigated
Home Depot Investigated For Scammy Remodelling Services - Consumerist. I've experienced some of the same problems with Home Depot myself.
Home Depot claims you won't have to deal with subcontractors, but they do use subcontractors. When something goes wrong, and consumers complain, Home Depot avoids or ignores their repeated phone calls and letters.
Comments on this entry are closed