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January 3, 2007 12:03 AM

Broken: DIRECTV online order form

DtvorderMike Bunnell writes in:

I recently ordered an additional receiver for my DIRECTV system - a free offer as a 'valued' customer.  When it came to the payment page, even though the order total is $0, I was required to enter a credit card before completing the order process. 

Just to be clear, by this point I had already logged in with my account information, and was provided this offer specifically based on my payment & service history. 

Too bad nobody thought to program that information onto the apparently standard ordering interface.


I wonder if the Amazon patent is to blame for this.

Posted by: Kalthare at January 3, 2007 04:40 PM

The credit card could be so they could charge you if you do not return the reciever.


Posted by: sysa_webmaster at January 3, 2007 05:48 PM

Sure, but when buying free stuff from other web-sites it knows not to ask me for credit card information if the total is zero. (I was buying PDF files)

Posted by: zzo38 at January 28, 2007 03:31 AM

You aren't paying for the equipment but they are still going to charge you a monthly fee... they give you a free system and make up for it in your programming fees.

DirectTV actually runs a credit check on you before they allow you to become a customer.

Posted by: pireland at February 10, 2007 09:32 PM

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