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January 17, 2007 12:03 AM

Broken: Nextel phone selector

BrokennextelphoneselectorJason Sherrill points out:

When managing your phone's services at, after logging in you are required to select your phone model from a grid of approximately 50 phones.

Unfortunately, the phones are not sorted in any alphabetic or numeric order. Furthermore, the pictures of the phones are tiny, so it's hard to spot your phone on appearance alone.

It's a real pain finding your phone on this page. Perhaps they could offer a simple alphabetic or numerically sorted drop-down list as an alternative for the users who know their phone model number - which you can easily see on the phone itself.


I'm especially fond of the disconnet between control and image. Do you click the radio button *below* the image or *above* the image?

Posted by: DavesBrain at January 17, 2007 10:17 AM

That is absolutely terrible. I'm not sure you can accidentally make something that bad.

Posted by: T-Bone at January 17, 2007 11:22 AM

You could just enlarge the images and text... still broken, but better.

Posted by: Darth at January 17, 2007 11:52 AM

You click the button above the image... it seems like the screenshot isn't showing all the phones, so its hard to tell... but if you start at the top of the screen, you see the radio buttons start before the pictures...

However, I'm not saying its a good design, its way broken if there is no way to sort them, and the whole thing looks kind of mesmerizing if you look at it too long too...

Posted by: Memnon at January 17, 2007 04:02 PM

this is the same as the website for verizon wireless sync. there, the phones are also not listed in any order, which made me think that my phone was not supported after i had paid $200 for it because it said that wireless sync was supported

Posted by: Webmaster at January 17, 2007 10:08 PM

they should just have a search feature where you type in your phone's model number and it directs you to the appropriate page.

Then again, that's a lot of work for the lazy web designer

Posted by: dahobo at January 17, 2007 10:17 PM

They know what phone you have, but someone somewhere is not connecting the dots: syncing your account information with this page.

For example, at Verizon, they know what phone I have and it shows up on my accounts pages, with information on upgrading my model, product manuals, etc.

This is stupid.

Posted by: mmcwatters at January 18, 2007 08:13 AM

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