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June 22, 2007 12:03 AM
Broken: Honda dealership customer service email
Scott Sanders writes:
I contacted the Internet sales department at Bernardi Honda in Natick, Massachusetts because I wanted to check on the status of my car in the service department, and none of the phones in the dealership were working for whatever reason.
So I submitted an email via the Bernardi Honda website, and got a "personal thank you email" from Harvey which I pasted below:
I wanted to personally thank you for requesting information on a new Honda from Bernardi Honda Natick. This is an auto-response to confirm that we have received your request.
Harvey Rappaport from my Internet Sales Team will contact you very soon to answer all your questions and make you feel comfortable about doing business with Bernardi Honda. They can be reached directly at: (774) ..... Almost 40% of Bernardi Honda's customers choose to research their next Honda this way.
You are able to learn about models, new features and special discounts for being an Internet Customer. If there is anything I can do to help with your decision on a new Honda please contact me directly at any time.
Internet Sales Manager
What is broken about this message is that it states that its intent is to "personally thank me" but then later in the message it informs me that the message is an auto-response.
Personal... auto-response... those two things don't go to together.
Harvey then goes on to talk about himself in the third person, informing me that Harvey will contact me soon.
Actually, Harvey never called me, nor did anyone from the service department. Instead, a woman who was at a very loud call center called me to ask me some survey questions.[Note: I removed the actual phone number of the dealership. -mh]
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