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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Tide "High Efficiency" laundry detergent | Main | Next: Dark Horse Saloon restroom signs
June 14, 2007 12:03 AM
Broken: Subway restaurant receipt
Andrew Sims points out:
I went to Subway for dinner tonight, and when I finished my transaction, I was handed this vague and uninformative receipt.
The receipt is for a 12 inch B.M.T., a 6 inch turkey sandwich, and two small drinks - not that you'd know by looking at it.
This is the most uninformative, pointless receipt I've ever received. It doesn't identify the restaurant by name, It doesn't itemize my purchases (in case I wanted to check that I was charged correctly), and for some reason it has six tax sections.
Subways receipts are terrible. I pay for most everything with my debit card, saving receipts to enter into my register once a week or so. There have been a few times when I get to the subway receipt and it takes me a minute to figure out what the heck it was for.
The credit card receipt from the local Subway used to say "No returns or exchanges after 30 days.", which I found especially funny, since it implys that returns are fine before then. :)
Wow, that IS bad. Reminds me of a receipt that had the opposite problem- too MUCH information. And it was at a gas station of all places. After paying at the pump, thankfully I stuck around to grab the printout because it had my ENTIRE debit card number AND my FULL NAME! Isn't that illegal? It should be. I never went there again.
Speaking of bad receipts, I once got a really long one from McDonald's. The cashier just couldn't understand my order, so it went something like this:
CHSBRGR HPY MEAL
SML SPRITE
*DELETE SML SPRITE
LRG SPRITE
SML DIET COKE
SML DIET COKE
*DELETE LRG SPRITE
LRG SPRITE
*DELETE SML DIET COKE
*DELETE LRG SPRITE
LRG DIET COKE
*DELETE LRG DIET COKE
LRG SPRITE
...etc.
^^^^^
Wow, I had no idea that this post had to do with Harry Potter sites.
Anyway, SIX TAX SECTIONS!? I guess the restaurant is preparing for the worst, just in case the government adds five more meal taxes.
The extra tax sections look like the defaults in the software their using. (the B, C , D, E, F was a dead giveaway). Still, isn't that incredibly wasteful of ink? If there is nothing entered for the extra tax fields, shouldn't the software simply not print them out?
Heh. That receipt was printed on my birthday. I think food taxes are really stupid. We get taxed on the necessities of life?? That is really messed up.
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Previous: Tide "High Efficiency" laundry detergent | Main | Next: Dark Horse Saloon restroom signs
I guess you could say it's a mystery meal...
But I guess it's better than the nearly two foot long receipt I received from them once...all I wanted was a drink!
Posted by: ashleyriot_vs at June 14, 2007 03:43 AM