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July 31, 2003 06:00 AM

Broken: JetBlue order form

Leanne Waldal writes:

With my system fonts set to large -- I have bad vision and can't deal with the font sizes that Web developers force on me -- notice that the day of the week for the first step of the reservation system is cut off. The date is actually july 11, not july 1 as it appears. I reported this to JetBlue in May (via their website form) but never heard anything back and they still haven't fixed the problem.


well there really isn't anything wrong. thats what you get for trying to override design settings. it is not a problem on their end. technically.

Posted by: erik at October 31, 2003 05:44 PM

Erik, I disagree; I think there is something wrong in that JetBlue tries to force a pixel-perfect design in a medium that, by its nature, isn't. They could just have easily used percentage values or some other relative unit in their style sheet.

Posted by: codeman38 at November 3, 2003 01:59 AM

Unfortunately, this isn't really a JetBlue thing but a Windows thing - text gets messed up when you use Large Fonts on many Windows dialog boxes as well as websites. Using relative positioning in websites brings a new host of things that can be "broken".

They're trying to fix this issue in the next version of Windows (Longhorn in 2006).

Posted by: quanta at November 6, 2003 12:49 PM

heh, use mozilla, you'll be able to use ctrl + to make text larger...

Posted by: amaury jacquot at November 30, 2003 03:34 AM

Actually, the form shows up wrong in Mozilla in a larger font size, because the style sheet for the form has sizes specified in pixels.

Posted by: codeman38 at December 23, 2003 01:46 PM

codeman38 is correct - the page ignores font sizes set in prefs. The original poster mentions having poor eyesight, so it would make sense to have the size bumped up there. ctrl+ does increase it, though, so it's a great backup.

Incidentally, the code on that page is fairly miserable - talk about bloat. And i found something else that's truly broken: with javascript on (and it looks as if one *must* have it activated to use this form) in mozilla/linux, if you try to select a date (days) from either of those select elements, the pull-down automatically scrolls down to the bottom. Seems to be from either the reconcile_dates() or capture_dates() functions (i can't be bothered to check further). If the user doesn't realize that one can use the arrow keys to scroll, they'll be SOL if they want to select anything earlier than the 12th or so.

Posted by: audrey at April 1, 2004 10:06 AM

It is a problem on their part. They should test their site for as many viewing configurations as possible. Yes, Windows is the main cause of the fault, but it's up to the page designer to make the page viewable to all.

Does someone really need a drop down menu to select a 2 digit entry? Particularly an entry that is so easily recognized?

Posted by: no.... at June 20, 2004 04:02 AM

Did you see that one Saturday Night Live where they had these people on this jet, and they're like halfway through the flight when the announcer guy comes over the loudspeaker and he said, "We are glad you are flying JetBlue. Unfortunately, we have to make a little pit stop. We're having a little trouble with the engines." Then one of the passengers turns on the TV and their plane is on TV so the guy starts freaking out and the newslady says, "The plane is definately going to crash, and when it does, everyone onboard will be killed." Then it shows this graphic of a plane crashing and a few people that are on fire running from it and then falling down. Then the newslady says, "As you can see, there will be a few straglers, but they will die soon." The guy starts freaking out again but the plane ends up landing safely.

Posted by: joey at May 7, 2006 04:25 PM

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