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Previous: JetBlue order form | Main | Next: E-mail-to-Web handoff
August 1, 2003 06:00 AM
Broken: Cable company phone message
Jess Durrant writes:
If you call the Minneapolis/St. Paul area Time Warner Cable phone number, you're forced to go through the menu system. After going through three or four menu selections, you get a message that "Time Warner Cable's offices are currently closed. Please call back during the next business day."There are so many problems with this, I can't even fathom who thought this was a good idea.
- If you wait through the message twice you actually do get through to an operator, but they don't tell you that.
- During non-business hours they don't tell you upfront that they are closed, so you're always forced to try to get through, only to find out you can't.
- They never clarify what their business hours are.
- You get to this message at all times of day, 7 days a week. So every single time I've had to deal with TWC, I've had to just wait on the line until I get an operator because you nearly always get the "closed" message.
I used TWC in Greensboro,NC and there servcie is wonderful, you cannot really Sterotype any company ! Maybe its good at one place and bad at another .
The tax office near where I work has (had?) a truly stupid set-up such that, if you called after hours, you'd get an intentionally busy signal instead of a message which told you they were closed. So, you'd waste enormous amounts of time futilely redialing over and over hoping to get a dclear line when, in point of fact, there was no one there.
The tax office near where I work has (had?) a truly stupid set-up such that, if you called after hours, you'd get an intentionally busy signal instead of a message which told you they were closed. So, you'd waste enormous amounts of time futilely redialing over and over hoping to get a clear line when, in point of fact, there was no one there to answer the phone in the first place.
The tax office near where I work has (had?) a truly stupid set-up such that, if you called after hours, you'd get an intentionally busy signal instead of a message which told you they were closed. So, you'd waste enormous amounts of time futilely redialing over and over hoping to get a clear line when, in point of fact, there was no one there to answer the phone in the first place.
Books, Music, DVD, Electronics & Office, Computers, Magazines, Kids & Baby, Home & Garden, Gifts & Registries - http://b2brus.com/
I need Pr=5 for my web site, I have wife and baby and i must make money for my famaly!
Alexey, i understand you, since i have also a wife and a baby so there's my link:
Books, Music, DVD, Electronics & Office, Computers, Magazines, Kids & Baby, Home & Garden, Gifts & Registries - http://24bestbuy.com/
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Previous: JetBlue order form | Main | Next: E-mail-to-Web handoff
That's not broken - it was designed to do that. They really don't want to talk to you.
Posted by: spencer at November 6, 2003 11:39 AM